Rutland County Council is piloting a new and convenient, web-based portal that provides customers with a single point of access to Rutland County Council's Adult Social Care Services.  

The portal can be found on the Council's own website and can now be used by customers to make adult social care referrals in their own time and at their own convenience. It enables customers to view their submitted records all in one place and eliminates waiting times over the phone. 

The portal accepts all Adult Social Care referrals, these include:

• Reporting concerns about the safety or wellbeing of a vulnerable adult
• Applying for a vulnerable adult's needs to be assessed
• Applying to be assessed as a carer
• Applying for occupational therapy support

Rutland County Council's Portfolio Holder for Adult Care and Health, Cllr Diane Ellison, said: "We want to improve the options available for Rutland residents making referrals into adult social care. The new portal will enable a more efficient and streamlined process, ensuring that important information is captured accurately and securely. 

"The portal allows our customers and family members to make referrals at any time that is convenient to them, day or night, and to write more detailed responses in their own time, in their own words. It also allows customers to go on to the system at any time and view all of their submitted records in one single place.

"With this system in place, we can better support the needs of those in our care, and ultimately improve the quality of service we provide. We therefore want to encourage residents to try out the portal and contact our Adult Social Care team should they need any help or guidance."

The link to the portal can be found online.

Users will need to register an account using a verified email address. This email address will be used when accessing the account.

Anyone that does not have access to the internet or needs further guidance can continue to speak to our Adult Social Services Team over the phone on 01572 758 341 or out of hours adult social care services on 0116 305 0005.

For any further information or enquiries about the portal please contact the Contact and Response Team on 01572 758341 and our team will be able to guide you.